- How do I use my promo code?
- Do I need an account to place an order?
- How do I receive the newsletter?
- What if the product I want is sold out?
- How do pre-orders work?
To redeem your promotion, enter your promo code in the “promo code” box on the checkout page. If your promo code is not working, make sure that it is entered correctly. If it still isn't working, it may be expired or doesn't apply to your order. Promo codes can only be used once per customer, and only one promo code may be applied to your order.
No. You can check out as a guest. But, if you set up an account, we will hold your billing and delivery information to make shopping easier next time. You can update your information at any time.
By receiving our newsletter you will be the first to hear about our latest news, offers and sales. To join simply enter your email in the box at the bottom of our homepage here. If you have placed an order with us, your email will automatically sign up to our newsletter. If you wish to stop receiving our newsletter, click 'unsubscribe' at the bottom of one of our emails.
Some of our items are one offs, unique, or part of a limited collection which means we may not get them back in stock. However, if you would like to know if the product you're looking for is going to be back in stock, let us know via email or phone, and we can let you know if and when it is back in our store.
If you have pre-ordered an item, the approximate time of release will be stated in the product description. If we are expecting the pre-order item soon, we will delay your delivery and send your item out in one package. If your pre-order time is longer, we will send your items separately.